CrazyConfused

I just recently got my first tattoo last week, and the minute I left the shop I noticed the lettering and heart on my tattoo looked kind of carved into my skin rather than tattooed. Now that I have had this tattoo for about a week I can notice alot of the ink is fading away and the lettering is looking patchy. I feel like the tattoo artist went abit too deep, deep enough to carve into my skin. What should I do???? I've been caring for it (washing and moisturizing 4x a day) like I was told to and it's not getting any better. Ps; the rest of my tattoo looks normal, it's just the lettering that looks too deep. Third picture is a close up of what I mean by carved.